JLS Groove Resonator Rack FREE

Our customer satisfaction is very important to us.

Due to the nature of our products (non-tangible irrevocable goods), all digitally delivered products from JaraLuca Studios that have been digitally shipped to the customer are not eligible for return or refund. The customer may cancel their order at any time before payment has been processed. We recommend checking any previous orders before completing a transaction to confirm you do not purchase any pack twice. Any duplicate orders will not be eligible for a refund due to the nature of our products.

We also highly recommend all customers back up their orders on an alternate/separate hard drive to protect against the loss of products purchased from JaraLuca Studios In the unlikely event of a failed/broken hard drive, we will only replace download links for a previous order upon confirmation of the customer's previous order and a copy of their purchase receipt. This is applicable to all orders made within a 12-month period, any purchases of a later date than 12 months will not be covered.

We reserve the right to refuse any refund requests.